Our approach

We are advisers, counsellors, youth workers and other professionals working together to provide the best support we can to young people aged 11-25, in a way that works for them. All of our services are free and confidential.

We listen to what young people have to say and find out about their needs and strengths. We get to know each of them as an individual person. We think being professional and young person centred are equally important. All our staff are approachable, friendly and well qualified. We aim to provide everything under one roof so young people are able to access different types of support in one place.

We believe in early action – we try to address  problems as soon as we can rather than waiting until they get bigger and more complicated. That’s why we run drop-in and self-referral services. We believe in youth rights. We support the UN Charter on Human Rights and The Rights of the Child and the European Convention on Human Rights. When we stand up for young people we are working to ensure that they have a fair chance to make the most of their life.

MAP is a part of a national network of youth charities supported by Youth Access; working to improve services for young people; getting involved in national campaigns, such as around youth mental health; developing new services, such as online support.

Our advisers are not here to judge or tell young people what to do. They’ll talk through options and legal rights and help young people make their own decision based on full and accurate information. We ask young people about their interests, talents and what makes them tick. We hold the Advice Quality Standard (AQS) quality mark for advice and casework and we are also registered with the Financial Conduct Authority in order to support young people around debt.

Our counsellors work with young people to overcome personal problems. Counselling is all about the young person. We believe each person is unique and deserves to be respected.  A relationship with a counsellor can help young people understand themselves, see problems more clearly and be empowered to make choices about their life. Counselling is different for everyone. It can be about resolving specific problems, making difficult decisions, coping with a crisis, improving relationships with others. We make sure our counselling is of the highest standards. All our counsellors have professional counselling or psychotherapy qualifications accredited with the BACP (British Association for Counselling and Psychotherapy) or UKCP (United Kingdom Council for Psychotherapy) and are professionally supervised.

Our youth workers give young people opportunities to learn skills for life and develop their character and strengths. They work with groups of young people to help them get more involved with their community and have their say.  Our youth workers also work with schools to deliver education programmes. Youth work at MAP is about informal learning and personal development so young people can learn more about themselves, others, and the community they live in. Taking part in activities can help young people to recognise their strengths and develop confidence and new interests, and learn more about their talents and interests. Our youth work programmes offer opportunities for young people to develop a sense of belonging and aspiration, and provide them with opportunities to realise their potential. We are keen to understand the difference our work makes; we are the Eastern region home of the Centre for Youth Impact and we work closely with the Institute for Youth Work.