Mental Health

MAP provides counselling, mental health advice, and support from our centres in Norwich and Great Yarmouth, and in schools and community bases around Norfolk. All of our services are free, confidential and carried out by professionals trained in youth counselling and youth mental health.*

Our mental health advisors, youth mental health workers, and counsellors can help if you:

  • Are anxious, depressed or angry
  • Feel overwhelmed
  • Struggle to cope with your emotions
  • Find it hard to manage the day to day demands of life 
  • Are troubled by difficult and painful experiences in your past  
  • Are being affected by specific issues such as self-harm, sexuality or gender issues, the impact of discrimination, eating disorders, drug or alcohol addiction 
  • Want to improve your self-esteem, relationships and quality of life

*Please note, counselling and youth mental health work are by appointment only. MAP is not a crisis mental health service. For urgent help you can contact the First Response service here.

When & Where?

You can refer yourself for help with your mental health and wellbeing by contacting our Advice Team. You can contact the Advice Team via email:, via phone: 0800 0744454, or at one of our drop-in centres in Norwich or Great Yarmouth.

New! – Mental Health Advisers. Mental Health Advice is a new service within the advice team that aims to offer the same high quality immediate support as our long-standing generalist advisors, with a focus on mental health. Mental Health Advice is a young person focussed, holistic service that looks to create a space for young people to explore mental health and wellbeing.

As well as MAP, there are other services in the Norfolk and Waveney 0-25 Children and Young People’s Mental Health Service that might be best for you. We can help you to get to the right place and will talk with you about all the options.

Mental Health Support Online – Kooth

Kooth is a specialist digital provider of free, safe, anonymous and easy to access mental health support and counselling for 11-25s and is available in the evenings and weekends as well as weekdays. Find out more & sign up here.

Important Information for Parents/Carers & Professionals

Please note at MAP we specialise in working directly with young people.  If you are a parent/carer or professional please do signpost young people to us. However if you wish to make a referral on a young person’s behalf, you will need to contact Ormiston Families or NSFT.