Children and Young People's Mental Health Charter

Young people at MAP have worked together to create a Charter for Mental Health Services. This Charter sets out clear priorities, and highlights which aspects of Mental Health Services are most important to children and young people.

View the Children and Young People’s Mental Health Charter

The Charter focuses on six key priorities...

• Services will care
• Staff will support and be well supported themselves
• Right help, right time, right way
• Treatment will be personalised to meet individual needs
• Communication will be effective
• Young people will have a voice

MAP is dedicated to upholding the charter's values and ensuring that we are welcoming and respectful to all of our young people. We offer a safe space without judgement.

We encourage young people to offer feedback when they are working with us, and to complete an experience of service evaluation when we close cases. We're are proud that 98% of respondents said they were ‘treated well by staff', and 95% said that their views and worries were taken seriously. Young peoples' feedback is essential in improving services for those receiving support.

We combine our knowledge, skills and experience to provide the best possible support, and young people have told us that “workers are friendly, welcoming and inclusive”. MAP practitioners liaise with Social Services, schools, and medical professionals as required, and have time built into their working days to do this. Our staff are honest about how they can help, and always involve the young person in planning their treatment. One young person said that a positive was “the listening and processing of information. I always felt heard and addressed, and the willingness to give input to help me narrow down on a subject I was having trouble articulating”.